At fabric2garment, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes, despite our best efforts, mistakes can happen. This is why we have a clear and transparent return and refund policy in place.
Return Policy :
Within 7 days of received products you can apply for return. If we find any mistake from our side we will initiate refund in 3-4 days of approval.
Refund Eligibility:
We offer refunds only in the case of receiving the wrong product. In order to be eligible for a refund, you must provide video proof clearly demonstrating that you have received the incorrect item.
Submitting a Refund Request:
If you believe you have received the wrong product, please follow these steps to submit a refund request:
- Record a video clearly showing the incorrect item you received.
- Upload the video to a secure file-sharing platform.
- Contact our customer support team at support@fabric2garment.com and provide them with the video link, along with your order number and a detailed explanation of the issue.
Refund Process:
Once we have received your refund request and verified the video proof, our team will review the case thoroughly. If we determine that you have indeed received the wrong product, we will initiate the refund process.
Refund Amount:
If your refund request is approved, we will refund the full amount you paid for the incorrect item, including any applicable taxes and shipping fees. Please note that we do not offer partial refunds or refunds for any other reasons.
Refund Timeframe:
Once your refund request is approved, it may take up to 7 business days for the refund to be processed and reflected in your original payment method. Please note that the exact timeframe may vary depending on your bank or credit card provider.
Contact Us:
If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer support team at support@fabric2garment.com. We are here to assist you and ensure your satisfaction.
Please note that this return and refund policy applies only to cases of receiving the wrong product. For any other issues or inquiries, please refer to our Terms and Conditions and Privacy Policy.