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Terms & Conditions

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  2. Terms & Conditions

Fabric2Garment Returns and Exchange Policy

At Fabric2Garment, each fabric we supply goes through a strict quality check from multiple hands, ensuring accurate measurements, defect-free designs or prints, and undamaged and unworn conditions.

A. RETURNS or EXCHANGE

In rare cases, where you wish to return or exchange a full or partial order either because the order is not as per the specifications or the product did not meet the desired expectations, you may place a request for return or exchange by sending us an email at hello@fabric2garment.com with your order number in the subject, an image of the particular areas of the fabric where there is an issue, and a brief write-up within 7 days from the date of receipt of the order. The refund shall be subject to conditions detailed in clauses no 1 and 2.

1. When Product is Defective or Damaged

1.1. REFUND POLICY

1.1.1. In all instances of returns covered under clause 1.2, the customer shall get a full refund against the returned products.

1.1.2. Discounts on a bulk order valued at INR 15000 or above shall be adjusted on a pro-rata basis and shall be applicable on the actual net value of the order after return.

1.1.3. Fabric2Garment shall arrange pickup from your delivery location. The pickup location has to be the same as per the shipping address. In case our logistics partner is not able to cover the pickup location, the customer shall return the package by IndiaPost and share a scanned copy of the receipt via email/Whatsapp. Fabric2Garment shall refund shipping charges as per the IndiaPost receipt.

1.1.4. All refunds are by default processed as gift cards of equivalent value which a customer can use to buy products on www.fabric2garment.com for 6 months. In case a customer chooses otherwise, the refund can be transferred back into the source (pre-paid) or bank account (Cash-On-Delivery).

1.2. COVERED as Defect or Damaged

1.2.1. Substantially inconsistent visual appearance in terms of print, texture, or colors is visible right at the time of the product's first unpacked.

1.2.2. The fabric is abruptly torn and is not usable.

1.2.3. The structure is loosely woven in parts or areas, or the weave is damaged or torn.

1.2.4. Weight per meter varies more than 25%.

1.3. NOT COVERED as Defect or Damage

1.3.1. Color reproduction on various digital screens vastly varies, hence there shall always be some gap between what you see online versus in real.

1.3.2. Some particular types of fabrics suffer inherent color bleeding for a few washes. Instructions for each such fabric are clearly mentioned on the respective product page.

1.3.3. Any fabric ordered below 2 meters of measurement doesn’t qualify for return.

1.4. Exchange

1.4.1. Any request for exchange shall be fulfilled subject to the availability of the fabric in the inventory on the date of receipt of the returned order/products.

1.4.2. Exchange of products shall be calculated on the net payable price of the item(s) and not on MRP.

1.5. Conditions of Returned Products

1.5.1. The tags on the product should be intact.

1.5.2. The product should be unwashed, unused, unstitched, and in an undamaged condition.

1.5.3. The item needs to be returned along with the original packaging.

2. When Customer Changed His/Her Mind, or Did Not Like The Product

2.1. Refund Policy

In all such instances when a customer changed their mind, or the fabrics didn’t meet their set expectations, and wish to return part or whole of the order, Fabric2Garment shall accept the returns, given that returned products qualify the conditions mentioned in clause 2.2. In such cases, the customer shall bear the full shipping charges, and there shall be no reverse pickup facility to avail. The refund shall be processed within 5-7 days from the date of receipt of the returned order back at the shipping source.

2.2. Conditions of Returned Products

2.2.1. The tags on the product should be intact.

2.2.2. The product should be unwashed, unused, unstitched, and in an undamaged condition.

2.2.3. The item needs to be returned along with the original packaging.

B. CANCELLATION

  1. You can cancel an order until it has not been shipped out of our warehouse which is notified through an email within 24 to 48 hours from placing an order. This includes items purchased on sale also. Any amount paid shall be credited back into the requested bank account.

  2. You can modify the shipping address of your order before we have processed (packed) it, by calling us on our customer care number.

  3. You can cancel the order by calling us on the customer care number.

  4. If you had selected Cash on Delivery at the time of placing an order, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within 7-10 days from the time of order cancellation.

If you still have any query about our Returns & Exchange policy kindly drop us an email at hello@fabric2garment.com, we will reply you within 1-2 working days.

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