At fabric2garment, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes, despite our best efforts, mistakes can happen. This is why we have a clear and transparent return and refund policy in place.

Return Policy :

Within 7 days of received products you can apply for return. If we find any mistake from our side we will initiate refund in 3-4 days of approval.

Refund Eligibility:

We offer refunds only in the case of receiving the wrong product. In order to be eligible for a refund, you must provide video proof clearly demonstrating that you have received the incorrect item.

Submitting a Refund Request:

If you believe you have received the wrong product, please follow these steps to submit a refund request:

1. Record a video clearly showing the incorrect item you received.
2. Upload the video to a secure file-sharing platform.
3. Contact our customer support team at support@fabric2garment.com and provide them with the video link, along with your order number and a detailed explanation of the issue.

Refund Process:

Once we have received your refund request and verified the video proof, our team will review the case thoroughly. If we determine that you have indeed received the wrong product, we will initiate the refund process.

Refund Amount:

If your refund request is approved, we will refund the full amount you paid for the incorrect item, including any applicable taxes and shipping fees. Please note that we do not offer partial refunds or refunds for any other reasons.

Refund Timeframe:

Once your refund request is approved, it may take up to 7 business days for the refund to be processed and reflected in your original payment method. Please note that the exact timeframe may vary depending on your bank or credit card provider.

Contact Us:

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer support team at support@fabric2garment.com. We are here to assist you and ensure your satisfaction.

Please note that this return and refund policy applies only to cases of receiving the wrong product. For any other issues or inquiries, please refer to our Terms and Conditions and Privacy Policy.

At fabric2garment, we understand the importance of timely and reliable shipping when it comes to online shopping. We strive to provide a seamless and efficient shipping experience for our customers. Please take a moment to review our shipping policy below:

Processing Time

Once you place an order with us, our team works diligently to process and prepare your items for shipment. Our processing time typically takes 1-2 business days. During peak seasons or promotional periods, processing times may be slightly longer, but we always strive to get your order ready as quickly as possible.

Shipping Methods

We offer a variety of shipping methods to cater to your needs. The available shipping options will be displayed at checkout, and you can choose the one that suits you best. Our shipping partners include reputable carriers such as FedEx, DHL, and UPS, ensuring reliable and secure delivery of your items.

Shipping Times

The shipping time will depend on the shipping method you choose and your location. We provide estimated shipping times during the checkout process, based on the information provided by our shipping partners. Please note that these are estimated times and may vary due to factors beyond our control, such as customs clearance or unforeseen delays.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at checkout before you complete your purchase. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your items.

Tracking Your Order

Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply enter the tracking number on our website or the website of the respective shipping carrier to get real-time updates on the whereabouts of your package.

International Shipping

We are proud to offer international shipping to customers around the world. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. We recommend checking with your local customs office for more information on any potential fees.

At fabric2garment, we are committed to ensuring a smooth and hassle-free shipping experience for our customers. If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and provide any necessary information.